ABOUT A&B

ABOUT A&B (12)

1) FX BROKER SERVICE
  These terms and conditions govern the FX broker services provided to you by A&B General (UK) Limited, M228, Trident Business Centre,89 Bickersteth Road, London SW17 9SH (referred to us as “we/our/us/A&B General (UK) Limited”) Our correspondent office address is 163 Bellville House 4 John Donne Way London SE10 9FW : Telephone 0203 355 9660, 
Website : www.ab-money.co.uk  EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.
  We are registered by the Financial Conduct Authority under the Payment Service Regulations 2009 Authorisation for the provision of payment services. (Firm Reference number 716949)
 
2) YOUR REGISTRATION OBLIGATIONS
In consideration of your use of our service, you agree to:
• Provide true, accurate, current and complete information about yourself, if any, and all other information (such information being the “Registration Data”) and
• Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
  If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate the Service (or any portion thereof).
 
3) SELL YOUR CURRENCY WITH US
  Firstly, you must be one of our members by registration via our website. Secondly, you must contact us and provide the relevant details like what currency you would like to sell and receive. Next you must transfer your money with the fee to us by internet banking or card payment. Then, after we receive your money with the relevant details, we will transfer your money so that the money will be arrive in the payee’s account in THAI BAHT no later than the end of the third business day. If we receive the payment details and/or money after the end of our office hours, we will process it on the next working day. If we received your instruction, you cannot amend or cancel it unless you give us written notice no later than the business day before the day your payment
“Business day” means a day on which we are open for business (other than a Saturday or Sunday or a Public holiday).
 
4) FEES OR CHARGES
  When you are trading money, you agree to pay us the fees and it must be paid before the time we accept your instruction to send your money. The Fee or Charges information can be found on our website or you can request the details over our communication channels.
 
5) EXCHANGE RATE
  You can find the exchange rate on our website or you can request the details over our communication channels.
 
6) DATA PROTECTION
  The information that you provide about yourself or your payee to www.ab-money.co.uk or via our communication channels will only be used in accordance with its Privacy Policy. The Privacy Policy does not apply to third party sites or companies.
 
7) YOUR OBLIGATIONS
  You acknowledge and agree that you may be required to complete a registration process. You warrant that you have taken all reasonable precautions to ensure that any data you submit to our website or communication channels is not misleading and is true and accurate. You agree to notify us of any changes to the information you provide. If you feel that any information that we hold about you is incorrect, then you should contact us in order that the incorrect information may be corrected as soon as possible. We reserve the right to refuse to accept you as a member or grant you a member code or nickname that impersonates someone else.
 
8) GENERAL
  We may modify these terms and conditions at any time. Your continued use of the website or our service signifies your acceptance of such modifications. If any provision of these terms and conditions is held to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions shall not be affected.
  In the event of any dispute between you and us, both of us agree that such dispute shall first be subject to mediation. However, if both of us are unable to reach a compromise, both of us will be free to conduct litigation in the Courts of England. The construction, validity and performance of these terms and conditions shall be governed by English law and the parties hereto agree to submit to the exclusive jurisdiction of the English courts.
 
9) LAW AND JURISDICTION
  These terms and conditions and all matters arising from or connected with them are governed by English law. The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions (including a dispute regarding their existence, validity or termination or relating to any non-contractual or other obligation arising out of or in connection with them) or the consequences of their nullity.
 
10) EVIDENT DOCUMENT FOR MONEY LAUNDERING CONTROL
  HM Revenue & Customs has required that a documents for register has to be clear paper trail of information, completed, correct, valid documents for payment transaction exceed £800 (1,000.00 in Euro) be retained as part of the record-keeping requirements of the law.
There are two different documents need to provided us thresholds depending on the amount of transaction involved:
  Under new law of The Payment Services Directive (PSD, 2007/64/EC) is an EU Directive, administered by the European Commission (Directorate General Internal Market) to regulate payment services and payment service providers throughout the European Union (EU) and European Economic Area (EEA). (PSD2)  if you send money abroad from €1 - certain information must be provided;
1. Identification - i.e. Passport/Driving Licence
2. Proof of Address - i.e. Bank Statement, Council TAX, Utilities Bill (Not later than 3 Month from Submit date)
3. 2 Documents as above need to be certified from a Professional i.e. Doctor, Accountant or Solicitor.Alternative, Current Photograph may require via Real time Channel from our procedure.
Above than £10,000 - must provide certain information for funds, such as sending and receiving a payment order on transaction, regardless of the method of payment.
  The evident support your payment will involve from conversation between yourself and I/We, A&B General (UK) Limited. All Evident documents need to ensure to be certify from Professional and enable to using under law investigation. If you have failed the evident support your payment, insufficient documents, incorrect or misleading information. The transaction will be terminated and the fund will return to your Bank account. (Bank Charge will under your respond if required by Bank procedure). We are going to reporting NCA (National Crime Agency) and HMRC in the reason for ensure the transaction of your remittance and other activities not involved with money laundering risks and terrorism Financing.
 
11) ANTI-MONEY LAUNDERING PROCEDURE 
  As we operated Electronic FX broker services. We not allowed to accepted cash or Cheque with any reason. On our monitoring control has to ensure on transactions are indicated a person/business name has shown the same identify in registration. Also amount in payment, date must be correct from our record. Any differed, we will holding a transaction until a payee provided the evident for proof on these transaction.
  Then we have to refund after deducting a bank charge based on 0.90% from the amount paid in cash to our client account. Also take £10 for penalty charge before refund those left amount back to the payee UK bank account in registration.
  Customers paid in cash/cheque will received our notice for ensure the situation will not happen again next time. If those happened again. We have to terminating the relationship between customer and us. You unable to use any services from A&B General (UK) Limited.
  We are regularly investigated on diligent transaction under the same payee to difference beneficent account name or from other payee to same beneficent account name. Any suspend, we will contact to you for provided us the evident support on transactions. Also we have to report NCA
  Money laundering is the act of converting money or other monetary instruments gained from illegal activity into money or investments that appear to be legitimate, so that any illegal source cannot be traced. Domestic and international laws that apply to companies, whose customers can deposit and withdraw funds from their accounts, make it illegal for A&B General (UK) Limited company, or its employees or agents, to knowingly engage, or attempt to engage in a monetary transaction of criminally derived property.
 
IMPLEMENTED PROCEDURES

 The objective of the Anti-Money laundering procedures that A&B General (UK) Limited. implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers. A&B General (UK) Limited. is committed to assisting governments to combat the threat of money laundering and the financing of terrorist activities around the world. For this purpose A&B General (UK) Limited has established a highly sophisticated electronic system. This system documents and verifies client identification records, and tracks and maintains detailed records of all transactions.

  A&B General (UK) Limited. carefully tracks suspicious and significant transaction activities, and reports such activities ‘providing timely and comprehensive information’ to law enforcement bodies. To uphold the integrity of reporting systems and to safeguard businesses, the legislative framework provides legal protection to providers of such information.

  In order to minimize the risk of money laundering and financing terrorist activities, A&B General (UK) Limited. neither accepts cash deposits nor disburses cash under any circumstances. A&B General (UK) Limited. reserves the right to refuse to process a payment at any stage, where it believes the payment to be connected in any way to money laundering or criminal activity. It is forbidden for A&B General (UK) Limited. to inform customers that they have been reported for suspicious activity.

ADDITIONAL DISCLOSURES
Identification
  For the purpose of complying with Anti-Money Laundering laws, A&B General (UK) Limited. requires two different documents to verify the identity of the customer.
  The first document we require is a legal government-issued, identifying document with the picture of the customer on it. It’s a valid passport/UK driving licence either. (UK Driving licence enable to for proof the applicant as a identify or proof of address either)
  The second document we require is a bill with the customer's own name and actual address on it no older than 3 months. It may be a utility bill, bank statement, or other bill with the name and address of the customer, from an internationally recognizable organization. i.e. BT Telephone Landline

KYC PROCEDURES
  For ensure on applicant’s evident has provided by a person who’s the owner of documents. We may contract customer by real time channel method, such as Skype, Facetime, Webcam, I-phone Chat in the reason of fraud protection checks on our data and customer before submit the applications. 
  A&B General (UK) Limited. also requires a completed and physically signed account application form to be submitted to the company. Customers are required to submit updated identification and contact information in a timely manner, as soon as changes occur.

Deposits and Withdrawals
  A&B General (UK) Limited. requires that all deposits, where the name of the originating customer is present, come from the name of the person matching the name of the customer in our records. Third party payments are not accepted.
  As for withdrawals, money may be withdrawn from the same account, in the same manner in which it was received. For withdrawals where the name of the recipient is present, the name must exactly match the name of the customer in our records. If the deposit was made by wire transfer, funds may be withdrawn only by wire transfer to the same bank and to the same account from which it originated. If the deposit was made by means of electronic currency transfer, funds may be withdrawn only by the means of electronic currency transfer through the same system and to the same account from which it originated.
If you have any inquiries, please contact us via Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

12) LINKS TO THIRD – PARTY WEBSITES
  This Web site may contain links to Web sites operated by parties other than us. The links in this Web site will let you leave www.ab-money.co.uk. Your use of such Web site is also subject to the terms of use and other terms and guidelines, if any, contained within each such Web site. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such Web site, then the terms of use and other terms and guidelines for such Web site shall prevail.
  You agree to click on the links to, and familiarise with, the terms of use and other terms found throughout this Web site and sites to which this Web site has links to, and abide by them.
  The linked Web sites are not under our control and we are not responsible for the contents of any linked Web site or any link contained in a linked Web site, or any changes or updates to such Web sites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the Web site.

13) DATA PROTECTION AND FREEDOM OF INFORMATION ADVICE (ICO)
  We have registered of data controllers (ICO) in the part of Money Remittance, Description of processing;
  The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.
REASONS/PURPOSES FOR PROCESSING INFORMATION
  We process personal information to enable us to provide a range of banking services to our customers including managing their accounts; promoting and advertising our products and services; managing and supporting our staff; maintaining stocks and shares register; maintaining our own accounts and records; the use of CCTV systems for the prevention and detection of crime. We also process personal information in the course of selling, hiring or exchanging it.

14) CARD PAYMENT UNDER VIRTUAL TERMINAL
1. For Virtual Terminal Card Payment, we reserve the right to only member customers can order payment by this method.
2. The Company reserves the right refuse an order to make Cash Back on all transfers by Visual Terminal Card Payment.
3. We reserve the right to refuse an order. Non-acceptance of an order if we suspect Your Virtual Card is being used in an unauthorised or fraudulent activities or unlawful misuse.
4. If the customer requests a refund can be achieved in acquiring refund process which it take about 3-5 working day back to the original of payee card. This policy can be request from client who needs to identify security check (KYC check) with us to be cancel and refund. You are feeling free to contact us at +44 (0) 203 355 9660 to request cancel payment transaction and refund. However, if payment has not yet been transferred to beneficiary bank account. In addition, we reserve the right to charge you the Administration fee for each refund transaction. We cannot cancel a payment and refund money back to the payee card If payment has been settle to beneficiary account. (Please see below Refund Policy)
5. Once you have checked out and you have received your order confirmation text or email which means your money is going into process to your beneficiary bank account. Customers unable to make any changes to your order or request any refunds so please make sure that everything is correct before ordering payment.
6. Customers understand and accept the fees that vary between debit/credit card of visual terminal card and Internet banking transfer system which is the total cost grossing.
7. The Company does not accept payment from American Express card.
8. If you use the Services for a transaction in a currency other than the GBP/EUR/SEK currency in which the account or card are denominated, the amount deducted from your available balance will be the amount of the transaction converted to your account or card currency using a rate set by the customers’ bank and The Company’s unrelated. The card payment conversion rate may vary throughout the day depending on customers’ bank and is not set by The Company.
9. When you place an order by phone or on our website we shall text messages via mobile phone and also email you an order confirmation email to simply customers around the world.
10. If The Customer would like to know more information about Visual Terminal Payment can obtain more information from the company.
11. The Company reserves the right to change the terms and conditions including typographical errors without notice.

15) KYC PROCEDURES FOR CARD PAYMENT UNDER VIRTUAL TERMINAL
  If this is your first time you make a payment by using Debit/Credit Card please register your card name with us by take a picture of your front card and send it to us. You need to hide/cover all the card details except your full name as we will need to check if the card is belong to the member and that the name must be the same as their ID. You also need to state a type of the card i.e. Visa/Mastercard. You can attach the picture file to browser on our website.
  To use the different card please re-register your new card as required by Fraud Protection Check.
15.1. First time payment by card, for security reasons card users need to register their card before they start using card payment in first time by clearly take a photo of their front cards (not the reverse card) and send attached file to us on our website. Once you have completely registered and your card have been verified, you are able to make an order by using card payment and no need to verify your card again.
15.2. In case of the card details which are long 16 digits, name, expiration date is not match and relevant with our membership customers’ details, this also means your payment for the transaction will be held until we receive the compatible details between card and card user.
15.3. If you have changed card or if your card expired and use the new one, you must register card in order to verify card payment again. 

 

16) Privacy Policy

Effective 14th February 2014 V1

A&B General (UK) Limited (“We“) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, via this Website (as defined below) will be processed and stored by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.ab-money.co.uk (“Website”) you are accepting and consenting to the practices described in this policy which may be amended from time to time.

For the purpose of the Data Protection Act 1998 (the Act)

 

INFORMATION WE MAY COLLECT FROM YOU

We (or our agents or sub-contractors acting our behalf) may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Website, subscribe to any of our services, request further information via the Website and/or when you report a problem with the Website. The information you give us may include your name, job title, postal address,

e-mail address, phone number, company details including bank details.

Information we collect about you. With regard to each of your visits to the Website we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES

The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

 

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you, or to permit our agents or sub-contractors to provide you, with information about other goods and services we offer that are similar to those that you have already purchased or enquired about – if you do not want us to use your data in this way, please tick the relevant box situated on the form on where we collect your data;
  • to provide you, or to permit our agents or sub-contractors to provide you, with information about any of our goods or services which we feel may interest you – if you do not want us to use your data in this way, please tick the relevant box situated on the form on where we collect your data;
  • to provide you, or permit our agents or sub-contractors to provide you, with information about any third party goods or services which we feel may interest you – if you do not want us to use your data in this way, please tick the relevant box situated on the form on where we collect your data;
  • (or our agents or sub-contractors will use this information) for the purpose of supplying your details to third parties so that you can be contacted directly by those same third parties regarding their goods and services – if you do not want us to use your data in this way, or to pass your details on to third parties for this purpose, please tick the relevant box situated on the form on where we collect your data;
  • to send (or for our agents or sub-contractors to send) you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
  • to contact (or for our agents or sub-contractors to contact) you for market research purposes;
  • to notify (or for our agents or sub-contractors to notify) you about changes to our service; and
  • to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • for internal record keeping;
  • for research;
  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Website and our products and services to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep the Website safe and secure;
  • to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them (subject to your preferences where possible);
  • providing you with information about specially selected third party products and services (if you consent to receive such information when supplying your data to us);
  • notifying you of any changes to our products and services;
  • providing you with password reminders or to notify you that a particular service has been suspended for maintenance; and
  • processing and dealing with any complaints or enquiries made by you.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or any services that we provide to you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Website.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If A&B General (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Useand any other agreements; or to protect the rights, property, or safety of A&B General (UK) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • With your express consent.
  • We may also share anonymised, aggregated data, such as access statistics, with third parties such as business partners. This will not involve the identification of individuals.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing of data about you for the purpose of this policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The data that you provide us is sent via a secure link (HTTPS) and sensitive data stored is encrypted using standard encryption technology in computer servers with limited access and in controlled facilities. We store your personal information for at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will never contact you and ask for your password.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

YOUR RIGHTS

We may use the information we collect to contact you by post, telephone and/or electronic means.

You have the right to ask us not to process your personal data for marketing purposes either at initial registration or later through updates. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would prefer to no longer receive marketing-related messages from us, or if you would prefer that we not share personal data about you with any of our business partners, you may opt-out of receiving messages from us or from our future sharing of information about you by following the “unsubscribe” instructions in the latest such message you have received. We will endeavour to comply with your request as soon as reasonably practicable. Please keep in mind that if you opt-out of receiving promotional messages from this Website, we will continue to send you transactional messages and important account-related information regarding this Website or services offered through this Website. We also will continue to honour your requests regarding promotional communications from any other websites within our group of companies for which you have subscribed.

Please note that if you opt-out as described above, we will not be able to remove personal data about you from the databases of any business partners with which we have already shared personal data about you (i.e., to which we have already provided personal data about you as of the date that we implement your opt-out request). If you wish to cease receiving marketing-related messages from such business partners or any artists, please contact such business partners directly or utilize any opt-out mechanisms set out in their respective privacy policies or marketing-related messages.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. If you use the Website after we have published such changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by this policy at any time, you should not use the Website.

LEGAL DISCLAIMER

We are not responsible nor will be liable to you in any way for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that our performance will be error free, and to the maximum extent permitted by law we will not be liable for any direct, indirect, incidental, consequential or punitive damages or other loss suffered by you and relating to the use or release of your personal data.

GOVERNING LAW

Your use of the Website is governed by the laws of England and Wales and all disputes arising out of or relating to this Privacy Policy will be determined non-exclusively by the Courts of England and Wales.

CONTACT

If you have questions about personal data relating to you, or our privacy policy, or wish to change or update data we hold about you, please contact us at the email address set out below. To see all of the information we have about you, and to correct any inaccuracies, change your options in relation to the information you wish to receive or to cancel your registration, please write to The Data Protection Officer using one of the following methods:

  • EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: +44 (0)203 355 9660

If you are not satisfied with our response to your concern you may wish to contact the Information Commissioner. Contact details can be found on the ICO website at www.ico.gov.uk.

 

17) REFUND POLICY

If there is something on your statement you don’t recognise, we’re here to help. Please contact us at 0203 355 9660

  1. A company has taken more payments after I have trade order. How can I claim my money back?

We may be able to claim back any payments taken after the date you cancelled. All you need to do is contact us with the name and the date of the last payment and the date and method you used to cancel the payments. (This method cannot be used if fund has been settle to beneficiation account)

  1. I don't recognise a payment on my account. What should I do?

If you’re not sure about the details of a transaction on your account it may be that you don’t recognise the date, amount or name we may be able to help. Please contact us with your account details, the date of the payment and the name that appears on your statement and we’ll do our best to help.

Helpful hints:

  • Have you checked with all account holders?
  • Have you made a similar payment to a company with a different name which hasn’t shown on your account?
  • Have you used another company to make a purchase? For example Amazon, eBay, PayPal?
  • Have you searched online for the company name?
  1. A company has charged me the wrong amount. What can I do?

Please contact us with your account details, the date of the payment and the name that appears on your statement and we’ll do our best to help.

  1. I've been charged more than once for the same transaction. What can I do?

If you have been charged more than once for a purchase made through the internet, mail order or over the phone we may be able to claim the amount back from the company. If this has happened to you please contact us, we will need the date, amount and name of each payment showing on your statement for us to review your dispute further.

  1. I haven't received something that I ordered. What should I do?

If the date that you were expecting to receive your goods or service by has passed or you’ve received written confirmation you won’t receive the goods or service, we can review your dispute. If you weren’t given a specific date, we must allow the company 30 days to fulfil your order.

We need you to contact us after the date you expected the services or goods, or 30 days after it shows on your statement if you didn’t receive a delivery date. When you contact us we’ll need to know the date and the amount of the payment that was taken from your account and the name of the company it was paid to. We will also need to know the following to progress the claim:

  • A detailed description of the item or service ordered
  • The expected delivery date for the goods/services
  • Confirmation of the delivery address
  • How you tried to resolve this with the company and any response given.
  1. I have received something different to what I ordered. What can I do?

If what you received differs from what your invoice states we may be able to raise a claim in an attempt to retrieve your money back from the company.

Before we can raise a dispute, you must have tried to resolve the issue with the company and returned the goods. We need proof of the return of the goods. From the date the items have been returned, we must allow the company 15 days to provide either a refund or replacement items.

If you don’t receive a refund or replacement after 30 days from return date, we will require a few things from you to enable us to investigate:

  • A full written summary of your dispute including confirmation of how you have attempted to resolve with the company and details of any response given
  • An invoice showing what was ordered
  • Proof of what was received (including details of differences)
  • Proof of return to the company and proof the company have received the returned goods (If returning goods, we suggest you use a tracking method)

Once we receive the documentation, we will be happy to review this for you. We recommend that you only send in photocopies of receipts and invoices.

  1. A refund is not showing on my statement. What can I do?

If the company tells you they will refund you, we must wait 15 days to see if that refund does show on your account. If it hasn’t been 15 days yet, we recommend that you discuss your concerns with the company.

We recommend that you try to resolve these issues with the company in question first; they may already be aware of the problem and be happy to resolve the issue for you.

If you don’t receive a refund after 30 days from the date on your refund voucher, we will require a few things from you to enable us to review your dispute:

  • A full written summary of your dispute including confirmation of how you have attempted to resolve with the company and details of any response given.
  • A copy of the refund voucher showing at leastthe last 4 digits of the card refunded, the date of the refund and the amount of the refund. If you do not have a refund voucher, we suggest you raise your concern with the company.

Once we receive the documentation, we will be happy to assist. We recommend that you only send in photocopies of receipts and invoices.

  1. What are pending transactions?

Pending transactions – which Internet Banking customers can view on the home page of their statement - are paid-in cheques being processed, plus card transactions you’ve authorised that haven’t been taken from your account balance.

To help you manage your money, pending card transactions are deducted from your ‘available funds’, which also includes any planned overdraft. Please bear in mind most contactless payments won’t appear as pending transactions – they will show in the main section of your statement within a few days.

If you dispute a pending transaction, we can only investigate it once it shows on your main statement page when we’ll be able to provide more information about it.

 



 

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archiproducts.com

A&B MONEY ACTIVITY

2008 - 2018

START

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2008

… We started from just little idea in a small room which the idea just to service all Thais who live in UK. We are regulated our firm in Thailand in order to put all ideas into commercial bank meeting. Bank also fulfilled our little dream to come true.
… We started our business from just a mobile and a laptop. We created network system and used instantly program in order to collect all customers information and to make trust in our new small company which was really hard to do.

Start from

2009

A&B MONEY

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2009

… We are regulated our firm in UK for money remittance permission with HMRC and FCA (SPI Licence). Our firm located in London, UK and came into the first legally money transfer business for Thais in the UK which we co-worked with HSBC.
... Back then everything was simple, clients could transfer money via bank transfer and cash. We grew up slowly from first small group of clients and change to bigger.
2010
2008

A&B MONEY

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2010

... Then we developed our KYC and AML in order to relate with the bigger group of clients. We worked really hard to give all Thais clients the knowledge about how to send money to Thailand under UK financial regulation. We were invited in SAB Miller Project with other money remittance companies under FCA
... We tried to approach to all market groups by join into all Thai events across the UK. From activities we could get close to all customers’ needs and customers’ problems which we can develop our services and products.
2011
2008

SAB Miller Project

A&B Money Marketing 2010

CHISWICK THAI FESTIVAL Opening by Mayor of London & Thai Ambassador

DOO TV MEDIA – THAI CHANNEL TV IN UK

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2011

… We put many marketing campaigns into the market i.e. we gave away free voucher £200 dinner at Thai Square.
… In order to ensure that we can efficiency transfer our client’s funds, we co-worked with many different kinds of business such as Singha beer company, Travel agencies like West East travel and Best deal flight, Thai square restaurant.
2012
2010

Amthai Festival

Opening by Mayor of Manchester

Free Return Ticket to Thailand from A&B Money

Free Voucher £200 Dinner at Thai Square from A&B Money

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2012

... we started marketing together with Chang beer company to all
… Free I-Pod in Songkran activity / Get Gold activity - We had promotion to discount the fee which call “12 months 12 events with A&B Money” through our Facebook and Website
2013
2011

CARABOA CONCERTS

Like & Share Facebook activity

Thai concerts across the UK for example Caraboa band
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2013

… We helped Thai temple to advertise Thai temple’s activities and donated fund to support all events for example Mr Rew the six-sense
… We join with Buddhist event with Monk Vorn Vachirametee to donate fund to Buddhist association
… We expanded branch in Chicago in order to get FinCen Licence. Surprisingly we were the first money transfer company for Thais in US. And we had good response from Bank of America and we could run the money transfer business in US.
2014
2012

LIFE IS SO SHORT

We join with Buddhist event with Monk Vorn Vachirametee
We helped Thai temple to advertise and Mr Rew the sixth-sense
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2014

… To expand our market and turn profit back to clients, we always have activities on every special event by giving away Gift Voucher from all top brand supermarkets such as Tesco, M&S, Sainsbury and Waitrose. We collected all strength points from other money transfer companies to create the new way of money transfer service in order to provide the best money transfer service to our clients.
2015
2013

PROMOTIONS

New Product : Reward Rate / Fast Track / Fix Rate
Marketing Campaign: Gift Voucher & Discount
We support Thai Sport Club
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2015

... We have been recognised by Thais in UK. This brought the Thai channel 5 reporter and I-Asia Magazine reporter came to interview us as we are the first Thai company which provide money transfer service for Thais in UK.
... In order to provide services and advisements to Thais in UK, we have been invited from Thai business in UK association in conference meeting to share the information and resolve all problems. Moreover, we were delighted and honoured to receive gift from her Royal Highness Princess of Thailand Chulabhorn.
…. At the end of year 2015, we have been chosen to be the best money transfer service UK/THAILAND 2015 and received award from AI – Award Intelligence business.
2016
2014

THE BEST MONEY TRANSFER UK/THAILAND

Meet Her Royal Highness Princess Chulabhorn
Songkran Festival at The Buddhapadipa Temple, London 2015
Thai channel 5 reporter and I-Asia Magazine
The Best Money Transfer UK/THAILAND award 2015
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2016

… We have been accepted from FCA to regulate in API Licence. So we can control the large fund of 38 million euros (1.44 billion THB) and we can proceed all transactions across SEPA which is more than 31 countries. Also, we have been connected with the bank system in 10 countries.
... We have been invited from Bank of Thailand to demonstrate all financial system and risk management of transferring fund to Thailand which is the large amount of 1.75 billion THB per year. At this time, we applied for the money transfer licence in Thailand and we expect this to be done in next coming 2017.
… Apart from UK and Thailand, we were starting to new branch in Berlin Germany. We have co-worked with the top Thai money transfer company in Germany call Asia Foodland in order to provide money transfer service to roughly 60,000 Thais in Germany.
… We have been started to expand another branch in Stockholm Sweden to provide money transfer services to roughly 40,000 Thais. We have been succeeded with Finansinspektionen (FI) to receive the licence. We are able to co-work with Handelsbanken Bank in Sweden.
… We have been developed our website to enable to connect in B2B system in order to directly connect with bank and connect E-Com system in Card payment system by computer website and mobile for 7/24.
... At the end of year 2015, we have been chosen to be the best money transfer service UK/THAILAND 2015 and received award from AI – Award Intelligence business.
… At the end of 2016, we have been chosen to be the best money transfer THAI/UK for second time continually from The Wealth & Finance international (The CPD Certification Service) and our company has been recorded in this magazine and received the award trophy from them.
2017
2015

A&B MONEY GERMANY & SWEDEN

A&B Money Office in Berlin, German
Stockholm Thai Festival Park, Sweden 2016
… In UK, we continually launched marketing campaigns i.e. Body slam rock Thai concert event and Jintara folk Thai concert event.
Modify new website and connect in B2B and E-Com
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2017

… In order to provide more efficiency services to our clients, we have to move on to bigger office branch in London. We have more efficiency server system and hire more professional staffs.
… After successful processing with the new branch in Germany, we had exhibited our company’s services in all events in Germany and UK such as Buddhaviharn Temple in Berlin, Buddhaprateep Temple in Wimbledon UK and Buddhatarama Temple in Leyton UK.
SongKran Event at Thai Temple
2016

NEW OFFICE

A&B MONEY GERMANY 2017
2018
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2018

A&B Money Plus First Thai Bank Account in the UK and Europe

A&B MONEY PLUS CARD
Grand Opening A&B MONEY PLUS
Mr Chakree on i-Asia Magazine
Global 100 Award 2018
The Best Money Transfer UK/THAILAND
2017
BACK TO HOME
A&B Money Plus Grand Opening
A&B Money Plus First Thai Bank Account
in the UK and Europe
Penetrate the Chinese market
and become an agent within cash flow for "Alibaba Group"

How to send money?

How quick can the money reach the beneficiary’s account in Thailand?

Is our exchange rate better than others?

How trustworthy is our company?

Is it safe?

Is our fee cheaper than others?

Why A&B Money?

Why A&B Money?

On our long journey of money transfer to Thailand and around the world, we have heard and answered so many difficult questions from all levels of customers. Thanks to those questions that made us wanted to find the best products and services in money transfer and serve our customer with our best ability. We have changed the ‘impossible into possible’ in money transfer and that made us the top company when compare to most money transfer establishments and high street banks.

Is our fee cheaper than others?

  Yes, our fee is cheaper than most if not all of the money transfer services and high street banks that are available in UK. Once you have registered to become our member you will automatically receive a free transfer service from us. Moreover if you are an existing member and recommend us to a friend you will also receive a free transfer service. A number of free transfer service is based on how many people you have recommended, for example you recommended us to 3 friends you will receive 3 free transfer services.

Fee starts from £2/€2 and ends at £25/€25 for amount over £2,000/€2,000. 

Is it safe?

Our server is very safe and secured as it’s linked in with Visa/ Master Card system as well as B2B directly to your bank, meaning that your transactions are securely processed and being looked after by your bank provider. 

How trustworthy is our company?

  We can proudly say that we are the first fully Thai own money transfer company in the UK that have branches running in 4 different countries as well as licence to operate in more than 32 countries around the world. You can check our licence and regulations under Regulatory info’ and many more awards and certificates under ‘Press& Awards’ on our website. 

Is our exchange rate better than others?

  Yes, our rate is much better and higher than any other money transfer services and high street banks that are available in UK. It’s more or less the same as On Shore Rate from all banks in Thailand. We also have Wholesale Rate for business customers and those who wish to transfer £5,000/ €5,000 or over. 

  We offer what we called ‘Fast Track’ service where the beneficiary can expect the money to be in their account within the same day (if you make a payment before 12.00 noon) and next working day service as a normal service if you use online banking or card payment. 

How quick can the money reach the beneficiary’s account in Thailand?

How to send money?

- Bank transfer i.e. online banking, mobile banking and at your local branch.

- Pay in by Debit or Credit card on our secured website or E-Mobile (iOS and Android) or call to our friendly customer service team. 

How are we reliable?

How long for money transfer process?

Why we request you to provide evidence for support payment transaction?

How can customers be sure? How are documents stored safely?

Why register with us?

Why do we ask for supporting document?

BANK

How secure does the remittance process?

Bank Rules and Bank Regulations

Bank Rules and Bank Regulations

Our company complies with the European Union Financial Market Rules. And the United States. Including the rules of the bank to transfer money to customers. To ensure that customers get the best service, fast and secure for both individual customers and business customers. Our team is well-trained by money launderers (MLRO) to ensure that all transfers are not related to money laundering and financial terrorists. A & B General (UK) Ltd and corporate representatives from around the world will not be involved in any financial crimes.

Bank Rules and Bank Regulations

Why register with us?

To comply with KYC (Know Your Customer) and KYB (Know Your Business) regulations, we need to make sure who are exactly our customers. We need the documents to confirm the identity. These documents are in accordance with the Bank's regulations and applicable global regulations in order to ensure that the senders and the receivers are under the control of international regulations.

Why register with us?

???

Why do we ask for supporting document?

The process of KYC entails identifying the customer and verifying the identity by using reliable and independent documents or information. While opening different accounts, the Bank collects documents to identify and verify the customer as required under the existing laws to demonstrate that it has performed the existing KYC procedures.

Identity Proof (any one of the following)
- Passport
- Voter’s Identity Card
- Driving license
- Identity card (subject to the bank’s satisfaction)
Address Proof (any one of the following within 90 day)
- Utility bill
- Bank account statement received by mail / courier along with signature verification by the Banker or a cheque drawn on that account for a minimum amount as specified by the Bank, deposited into the account
- Letter from employer (subject to satisfaction of the bank)
- Other document/Letter has issued by government organisations.
The company must comply with the financial regulations for all source of funds under the Money Laundering Act of 2007. We need all supporting documents for both sender (where the money come from) and receivers. Under Laws 8 to check the money transfers and laws 14 To prevent money transfers persons who were financially sanctioned. We want to make sure that every transaction is legitimate and according to government regulations. So, we need to make sure by requesting additional documents to support the all transfers. Transaction will be temporary blocked If it is still in the process of investigating for the source and destination of fund.

Why we request you to provide evidence for support payment transaction?

How can customers be sure? How are documents stored safely?

SECURE

All documents are securely stored under Internet Security. Also, the system is the same standard. Customers can be assured that all documents will not be shared to the 3rd parties under ICO and PCI DSS controls. Customer information will only be used for benefits of the company and only customers and for risk control. We are working closely with compliance to ensure that all clients transactions are governed by law.

How secure does the remittance process?

We have a system of buying and selling money under the swift payment and acquiring system, which is the same security system as the general standard bank. For the Debit / Credit card system, customers are automatically connected to Visa and MasterCard and money transfer system such as online money transfer is an automatic connection between banks to banks. All customers will be protected from the banking system.

KYC

How are we reliable?

Our company is legally registered with the Ministry of Finance (FCA) and is directly affiliated with the Money Laundering Offices under the HMRC. We also apply for a transaction license with the EU, we have been licensed in 32 countries in Europe. The company registered its corporate income tax return with the IRS at Illinois, Chicago, where it has received a transfer license with FinCEN. IT Electronic security, we have been licensed with the storage agency and protects customer information from the ICO, as well as standard card protection systems. PCI DSS is the same standard as all international banks.

How are we reliable?

How long for money transfer process?

We can offer both fast track service which is the same day and normal service which is the ordinary next day. We have no restrictions on transfer limits or even if bank holidays in Thailand.

How long for money transfer process?

AUKPI

Visit Website

2015

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2

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A&B General (UK) Ltd has received the invitation from AUKPI Group to join in a member in 2015. We have shown the group members the importance and growth of money transfer business in Thai Baht.

HMRC’s Money Laundering

Visit Website

HMRC

NO

3

>

Inspector visited our office to check on our procedure and how we control and monitor the risk of money laundering. HMRC was very satisfied and later on we received a clear confirmed from them.

In 2015, A&B General (UK) Ltd

Awards intelligence

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4

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Visit Website

We have crowned the Best UK/Thai Money Transfer Services with the biggest market share from the financial markets. The award was to celebrate the UK’s most promising and fast-growing business and we were recognised for our fantastic track-record of growth since we started in 2009.

2016

NO

5

>

In 2016, A&B General (UK) Ltd

Visit Website

We have received the title of “The Best UK/Thai Money Transfer Services” by providing multi solutions and stay the top of market share in the financial markets.

2017
Visit Website

Global 100

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6

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We have finally received crowned award from an index of the Global 100 most sustainable corporations in the world. This mean A&B Money step on the global level of FX Provider & Payment services.

A&B MONEY PLUS

A&B Money Plus First Thai Bank Account in the UK and Europe

For our fellow countrymen who wants to send money back home might have heard about us and know who are what we do as "A&B MONEY". It is a financial services company which established in the UK for more than 10 years. Moreover, apart from mentioned above, not only we are a mediator within money transfers, we do also providing with a sufficient, effective, accurate, high secure services and the best exchange rate on the market as well.

Read More..

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7

GLOBAL 100 AWAED 2018

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A&B General (UK) Limited is our parent company, and the company through which we transact with most clients since 2009. The registered address is M228, Trident Business Centre, 89 Bickersteth Road and Correspondent address is 163 Bellville House, 4 John Donne Way, London SE10 9FW

A&B General (UK) Limited is a UK registered company - our company number is 6928080. You can look this up on the Companies House website.
A&B General (UK) Limited is authorised and regulated by the HM Revenue & Custom ("HMRC") for money laundering Regulations (MLR). Our Firm Reference Number is 12570247.
A&B General (UK) Limited is authorised by the Financial Conduct Authority ("FCA")
under the payment Institution regulations (API). Our firm Reference number is 716949.
You can look this up on the FCA register website.
 

A&B General (UK) Limited is authorised and regulated by Data Protection Register Entry Details ("ICO") for obtain clients document and secured with high standard security as same level as bank do. Our Firm Reference Number is ZA077710.

UK

A&B General Group Limited is our local company in Thailand, and the company has connecting with our own branch in Europe and United States of America since 2008. The registered address is 299 Siamnivet Teparak Road Smutprakarn 10270.

A&B General Group Limited is a Thailand registered company with Department of Business development - our company number is 0115551012335.

We are processing our own licence with Bank of Thailand for authorised by the Bank of Thailand ("BOT") under the E-payment & Money Transfer Institution.

A&B General Group Limited is following a bank criteria of social bank which under the Thailand regulations and Thailand Money Laundering Regulations (“amlo.go.th”)

THAILAND

USA

A&B General (USA), Inc. is our local company in Chicago Illenoise, We are operated FX broker specialist in Thai Baht Company for served the largest Thai market in the world for send money back homeland since 2012. The registered address is 968 S Park Ter Chicago IL 60605-2018

A&B General (USA), Inc. is registered company with Department of the Treasury and Secretary of State in Illinois (“USA”) - our company number is 68398975. We have connected with Illinoise Department of Financial and Professional Regulation under division of Financial Institution

A&B General (USA), Inc. is authorised and regulated by the Financial Crimes Enforcement Network Department of the Treasury (“FinCEN”). Our Firm Reference Number is 31000015324841.

A&B General (USA), Inc. is secured the surety bond for our clients with State of Illinois Department of Financial & professional Regulation Bond No. 1060187.

A&B General Sweden AB is our local money transfer service for Thai people who lived in Scandinavia (North of Europe) to send money back homeland (Thailand) in 2016. The register address is 556822-1617. Trading Office, Riddarevägen 13, 191 33 Sollentuna, Sweden.

A&B General Sweden AB is (“Agent”) of our parent company in UK. A&B General Sweden AB is passporting from Financial Services Authority, United Kingdom under the payment Services Regulations 2009 (API Firm Reference No. 716949) for the provision of payment services and HM Revenue&Customs No.‎‎12570247.

A&B General Sweden AB is notified approved as an Agent by Finansinspekti (“FI”) for right to operate payment services (http://www.fi.se/Folder-EN/Startpage/About-FI/)

SWEDEN

TONY SHOP GmbH (Asia Foodland) is connected with A&B General (UK) Limited as an (“Agent”) for operated local branch in Berlin Germany.

We are serving the payment services for the most Thai population in Europe who lived in Germany to send money back homeland (Thailand) in 2016. The register address is Kantstrabe 53 Berlin 10627 Germany

TONY SHOP GmbH (Asia Foodland) is (“Agent”) of our parent company in UK. A&B General Germany is passporting from Financial Services Authority, United Kingdom under the payment Services Regulations 2009 (API Firm Reference No. 716949) for the provision of payment services and HM Revenue&Customs No.‎‎12570247.

TONY SHOP GmbH (Asia Foodland) is notified approved as an Agent by Federal Financial Supervisory Authority (“BaFin”)
for right to operate payment services (https://www.bafin.de/EN/Homepage/homepage_node.html)

GERMANY

A&B General (UK) Limited has growth exceed the limited of SPI worth 36 Million Euro per annual. And we have upgrade to (“API”) and become to the Authorise Payment Institutions which it the highest licence level in Europe for operate payments services in 2016.

A&B General (UK) Limited is connect EEA passporting to every countries membership in Europe and have notifies approved by all local regulator for each countries that made us able to operate a FX broker company services for all European countries by following

 

 AUSTRIA GERMANY LUXEMBOURG BELGIUM GIBRALTAR
 MALTA BULGARIA GREECE NETHERLANDS CROATIA
 HUNGARY NORWAY CYPRUS ICELAND POLAND
 CZECH REPUBLIC IRELAND PORTUGAL DENMARK ITALY
 ROMANIA ESTONIA LATVIA FINLAND LIECHTENSTEIN
 SLOVAKIA FRANCE LITHUANIA SPAINUK

A&B General (UK) Limited has been approved by each EEA Membership countries regulations for operate FX broker company services. A&B General (UK) Limited have aim power to promote (“Agent”) for operating under regulations or controlling by ourselves.

EEA

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2007

THE STORY BEGIN

We started our business in a small room in Thailand from the ideas of “saving money on FX on THAI BAHT for Thai people” abroad. We offer the lowest fee and give you a higher exchange rate when compared to major money exchange shops and UK high-street banks. We developed a better services and system under our own language to provide the best service for Thai people in the UK. Since starting, the company has grown from a tiny unknown company to a most admired and talked about UK-Thailand FX Broker Company in the UK. We set up ‘’A&B General Group (Thailand) Ltd’’ as a company name for the purpose of processing local payment in Thailand by connecting orders from our branch in UK, Europe and USA only. A&B General Group Ltd, does not operate services from a local customer in Thailand.

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2008

We studied the Rules and Regulations and the possibility of operating the business in the UK. We observed particularly at the system of most banks and money exchange shops on high-street. We learnt that we could do so much more and even better. We came across the thought of ‘’if we can save customers money on the transfer fee and provide them with a higher exchange rate as well as a faster process under our own language then we would be on a superior side’’ and if we could do that, customers won’t be losing any more money on hidden fees. We were aware that there will definitely be hurdle but we never gave up. We strongly believe that this would make a massive change for the first time in the UK to a FX Broker market amongst Thai people.

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2009

We set up A&B General (UK) Ltd in London, England under Financial Conduct Authority Licence, providing services on FX and currency exchange. This had made us the first Thai owned FX Broker institution in the UK. We operate under the trading name of ‘’A&B Money” as given to us by customers. We also learned from customer reviews, developed as well as made changes according to customers’ needs in order to improve our current products and services.

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2010

We were fully aware that we have just started a company and was slowly growing.Obviously there were many obstacles, especially in 2010 from our main competitors like Western Union and Money Gram. Many of those companies offered us very interesting Terms & Conditions as they would make us under their mandate or in other words “Sub Agent”. Although we were very small at the time we did politely refused their offer and conditions because we always wanted to stand by ourselves and adhere on the thoughts of our own.

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2011

From our honestly, endurance and hard work, the company has grown rapidly with unique, faster and better valued as a FX Broker company under the use our own language. We have compared different methods and services that were available in the FX services market at the time and selected the best ones to provide our customers with outstanding service. And by 2011 the name ‘’A&B Money’’ became the talk of the town regarding FX services amongst Thai communities around the UK.

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2012

We set up A&B General USA Inc in Chicago, Illinois under Bank Regulations in the United States in both the Federal and State levels providing FX services between Thailand and USA. It was a big and important step for as we have reached a third continent and finally got a chance to deal with US dollars. We were hoping that open such a market in America where the Thai population is exceeding 300,000 would be quite successful and in another hand it would also be much more competitive than the UK. We were surprised as we later found out that we were the only main USA-Thailand FX Broker company and that we were the first Thai owned company to do so in America.

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2013

Due to the financial crisis and economy downturn in Europe and the UK’s inflation problem in 2013, the UK government has introduced tougher rules and tightened up regulations for FX services business, resulting in the closure of as many as 300 related companies. But with the hard work and efforts that we put through that time, we managed to avoid being scraped by the tougher rules and regulations that were placed by the government. The Regulator even complimented our system that was made and developed by us and praised the way we worked on anti-money laundering checking as well as our database system.

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2014

We were the first and only Thai FX Broker company who got invited to join the UKPI Group, an exclusive group where we can share and exchange the news and information about FX services business. That was the beginning of the idea of expanding our company to into other countries in Europe. Not long after that we have been introduced a newly and effectively Card Payment system by a top UK company meaning that we could take a payment from any bank card in the world. It was the first time that we could open a Card Payment system for Thai people abroad. It is unusual, as most Merchant companies would not open this sort of facility to a FX Broker company.

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2015

We have grown to be No.1 UK-Thailand FX Broker Company with the total market share of 53.25% and more than 2 billion THAI Baht of total transferred value in 2014. We became an Authorised Payment Institution (API) with a MSB account under the HM Treasury and later were awarded ‘’Best UK-Thailand FX Broker Company” in 2015. And we are planning open a company in Germany in 2016 and many more countries in the near future to in order to serve the needs of Thai people around the world and helping them saving money on FX.

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2016

This year we have expanded our business across Europe and expect to open our first European agent in Stockholm, Sweden early 2017. It comes as a surprise that Sweden has the Thai population of over 40,000 people. Finansinspektionen (FI), a finance division in Swedish Ministry of Finance has opened their arms and let us starts the business there. Moreover we have also been granted a licence from Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin), a German financial regulatory authority to operate our business in Germany and we expect to serve some of the over 60,000 Thai people there.

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2017

The leader of FOREX industry like FXPRO has visited us with surprise impact. They would like to be our alliance for co-ordination the Thai Investor from around the world under our wallet system. FXPRO’s Thai clients have sale growth average 200,000 US Dollar/week ($10.39 Million) now has rely with us which are boost up on our business turnover. This is another victory for us. And another confidence accepted of leader foreign partners

We have crown 2 biggest finance award this year in the title of ‘The Best Money Transfer Europe/Thailand 2017’ from Wealth & Finance Award 2017 and Global 100 Most Sustainable Corporations in the world

With 3 Years of our success, we decided to move into the banking system, which is the highest point in financial sector. In the near future, we will be able to open a GBP and EUR bank account for anyone in Europe. Those mean, we can help and support available to 33 nationals within European Union, under name of ‘A&B Money Plus’ You do not have to mess with high street local bank anymore.

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Moreover, we have made a determination to turn our business as well as constitute to become a “BANK” sector which is the highest level or achievement within financial institution. For this reason, we have clearly fulfilled and meet all demands from our Thai customers in the UK and European countries.

2018

Generally, we could say that we all have been into the most difficult time during BREXIT in 2018. The Pound’s also has dropped to its lowest over the last 10 years. In addition, we decided to enter Hong-Kong and Chinese market which eventually we have succeeded our collaboration with “Alibaba” one of the world’s biggest online commerce company. It helped our company to generate growth and representing 258 percent growth from the sum reported profit last year.

In conclusion, all the hard work we have done including our dedication and commitment have paid off as A&B General Ltd was recognized as one of the Global 100 Most Sustainable Corporation in the world for the third consecutive year.

 

A&B General Limited is ''the first Thai Baht specialist FX Payment company in the UK'' operated by Thai people.

 

A&B General (UK) Ltd is registered with Financial Conduct Authority Ref : 716949 (www.fsa.gov.uk/register/). 
  We are a FX Broker Company which offers the lowest fee and higher FX than high street banks. Our aim is to provide the best service and exchange rates for our clients. We also offer a special minimum fee starting from £2 for your transfer. You can become one of our members to use our services. Our friendly teams are more than happy to help you save money on the FX. We are delighted to provide both individuals and companies to send money to Thailand via our best FX offers. Our members can save hundreds of pound by avoiding the high street banks' foreign exchange rates and services by using a specialist foreign exchange instead. We try to offer our members the best rates which is close to the interbank rate, the best rate for large international companies.
  A&B General (UK) Limited has a successful business built through trust and honesty. We are proud to present our achievements for private and corporate clients since our trading operation started in 2007.

Send money to Thailand or elsewhere with A&B Money

Easy and Safe with 4 simple steps

Make your order – Tell us which currency and how much you would like to transfer then provide us with beneficiary’s account details. You can do this by either ‘’Order your payment’’ on our website, Application or call directly to us.

Use your ‘’Special’’ benefits – You can any membership benefits for example ‘’Free Transfer, Fast Track or Reward Rate’’ depending on membership code availability and the amount transfer.

Make a transfer to us – You can do this by Bank transfer or by Debit/ Credit card.

We transfer money for you – Sit back and relax; your money will be transferred and payment confirmation will be sent to your email.

Type of money transfer

   On our long journey of cross border payments and money transfer company, we learnt a lot about banking structure and system of large corporate like Visa and Master Card. The experience from all those years helped us visualised many possibilities and we picked aswell as adapted the best ideas and what we thought is right for Thai people under our language.

There are many different ways to transfer money abroad, both Bank and Non-Bank

Different types of Banking System

Electronic transfer is understood by many as 'Online Banking' but they are classified into several systems.

   This is an electronic system to make payments directly from one bank account to another. They're mainly used for Direct Debits and direct credits from organisations. The payments take 3 working days to clear, so money paid into your account on Monday will clear on Wednesday.

   Faster Payments Service (FPS) is a UK banking initiative introduced in 2002 by Barclays/ HSBC/ RBS to reduce payment times between different banks' customer accounts in fewer than 2 hours, and can be made same day – as long as both banks are part of the Faster Payments Service Although most electronic payments sent through Faster Payments will arrive at the recipient bank on the same day, this isn’t guaranteed.

   This guarantees same-day payment – so long as the instructions are received by certain time limited on a working day. It is suitable for buying a property or large business transfer. There’s no limit to the amount of money you can send, although there is a fee for this service depending on your bank.

   SWIFT stands for Society for Worldwide InterBank Financial Telecommunications. You can make a SWIFT payment to transfer money overseas or within the UK in a currency other than Sterling. It is sometimes Cross Boarder Fund. The SWIFT international payment network is one of the largest financial messaging systems in the world.

   SWIFT payments usually take 1-3 working days to reach their destination, however it is possible that they can take longer due to circumstances such as time differences between the sending and receiving country.

Non-Bank system or private companies/ organisations with licenses under the Ministry of Finance

   Payment gateway is a merchant service provided by an e-commerce application service provider that authorises debit/ credit card from major providers such as Visa/ Master Card/ AMEX/ Maestro or direct payments processing for e-businesses or online retailers (Amazon& e-Bay) etc. It is software and server that transmit Transaction information to Acquiring Banks and responses from Issuing Banks (such as whether a transaction is approved or declined). Essentially, Payment Gateways facilitate communication within banks.

   P2P is electronic money transfer made from one person to another through an intermediary, typically referred to as a P2P payment application. P2P payments can be sent and received via mobile device or any home computer with access to the Internet, offering a convenient alternative to traditional payment methods.

   World’s leading P2P electronic money transfer companies like Western Union/ Money Gram/ Travelex have their branch all over the globe. They mostly use convenience shop and stores as their agent or representors.

   E-wallet was founded in 2014 after the European Economic Crisis and radical change in anti-money laundering mostly against cash from bank regulators around the world.

   E-wallet is one of the innovations of Fintech technology. It is an online prepaid account where one can stock money, to be used when required. As it is a pre-loaded facility, consumers can buy a range of products from airline tickets to grocery without swiping a debit or credit card.

   E-wallet is an easy and safe way of transferring money under the bank supervision. The money can be loaded from your bank account into E-wallet system; hence it is called ‘E-Money’ or Electronic Money. The user will have set up a password in order to log in to the system. For example even if your mobile got stolen, the money will remain in the system. The user can download the application again and can check balance aswell as make normal transaction.

  You will receive a ‘’Member Code’’ and our bank details through your email after the registration process has been completed. After you have received our bank account details you can transfer from your UK account into our account by either Internet/Online Banking, Telephone Banking or at Bank Counter at your nearest branch, and then let us know how much you transferred to us and let us know your bank details. We will know immediately that the money is your money by checking the amount and bank details you provided. Once we checked the details and they are matched with your records we will transfer the money into your beneficiary account and will send you a payment confirmation.

How to order your payment?

1. Contact us on during our opening hours to order your payment. There you will have to provide us with the amount you wish to transfer and the beneficiary account details.

2. One of our kind Customer Service Team members will confirm the exchange rate, transfer fee, total amount and how much you will receive at the destination.

 

3 easy ways of money transfer

1.Bank Transfer Transfer from your nearest or local bank

You can make a payment to us by transferring the fund to our account at your bank counter or in branch. Just let your bank know our account details and how much you wish to transfer.

Transfer via Online/Internet/Mobile Banking

If visiting your bank is inconvenient for you, you still can transfer the fund to us by electronic banking like online, internet or mobile banking. Just log in to your account the payment to us.

Transfer via Telephone Banking

   If visiting your bank or electronic banking is still inconvenient for you, don’t worry we have another solution. You can call your bank and transfer the fund via Telephone Banking. It is as easy as pie, just call your bank to let them know what you would like to do and provide them with relevant information.

 

2.Debit/ Credit Card Transfer

   If all the above methods are still unmanageable we have what we called the best and popular way of transferring money to us – it is Card Payment. You can transfer your fund to us by your bank debit or credit card. All you need to do is simply let us know the type of card, read out the long card number, expiry date and the 3-digits security number to us (just like what we used to do when ordering takeaways). We will then take the money from your card and transfer it across to Thailand for you. Fees start from 2% from the total transfer amount.

Debit Card : Fees are the same as Bank Transfer. It starts from £2 and stops at £25 if you transfer £2,000 or more.

Credit Card : Fee is at £3.50 per each £100 from the first £1-£800 then 3.5% of the transfer amount for £800 or more.

  

 

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Who are we?        Member Benefits
  How does it work?   International Payment   Easy Transfer

A&B General (UK) Limited has registered in England number no. 6928080. Registered Office: M228, Trident Business Centre,89 Bickersteth Road, London SW17 9SH. Correspondent address 163 Bellville House, 4 John Donne Way, London SE10 9FW. Authorised firm with the Financial Conduct Authority under the payment Services Regulations 2009 (no. 716949) for the provision of payment services and HM Revenue&Customs No.12570247. Data Protection and Freedom of Information advice: DPA Register no ZA077710. Tel: +44 (0) 203 355 9660

Registered Office in Germany: Trading Office, TONY SHOP GmbH, Kantstrabe 53 Berlin 10627 Germany. Bundesanstalt für Finanzdienstleistungsaufsicht – BaFin Notification Reference: GW 3-K ‎6220-148332-2016/0001. Tel: +49 (0) 800 724 3923

Registered Office in Sweden no. ‎‎‎556822-1617: Trading Office, A&B General Sweden AB, Riddarevägen 13, 191 33 Sollentuna, Sweden. Approved firm from Finansinspektionen (FI) Dnr ‎‎16-16835 (Sweden). Tel: +46 (0) 767 969 898